Position Title: FOH Crew member

Reports To: General Manager and Assistant Manager

Position Summary: FOH Crew members are the face of our restaurant and responsible for facilitating our guests’ experiences. Crew members responsibilities include ensuring all guests are greeted and warmly welcomed. They take all orders for food and beverages with accuracy and process all transactions. They ensure the restaurant  and our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. Your ultimate goal will be to provide high-quality service with a hospitality and guest service mindset that will help us maintain and attract new customers.

Responsibilities:

Prepare restaurant tables with special attention to sanitation and organization 

Maintain a clean environment including floors, tables, furniture and restrooms for the team and guests and complete all necessary sidework, both during shift and at the end of the shift

Attend to guests upon entrance with friendly and approachable demeanor 

Present restaurant menus and help customers select food/beverages

Answer questions or make recommendations for complementary products 

Properly record orders for accuracy and serve orders

Collect corresponding payments for all orders and transaction and process accurately 

Run food and bus tables as needed based on the shift and restaurant needs

Collaborate with other restaurant crew members and kitchen/bar staff

Support the overall guest experience 

Support and complete needed restaurant cleaning to maintain a safe and healthy working environment per Health Department Guidelines 

Deal with complaints or problems with a positive, friendly, and comforting attitude

Exhibit a high level of professionalism, honesty, and integrity while maintaining our company culture

Must be able to stand for long periods of time

Must be able to lift 50lbs

Must be able to work schedule shifts assigned each week

Must be able to work weekends and holidays